Skip to main content

Billing Instructions

Refund Instructions

Last updated: 2025-07-09 17:12:40

Applicable Scenarios

When you need to cancel prepaid cloud resources due to business changes or other reasons, you can apply for a refund through the console. The system will calculate the refund amount and return it to your account balance. If you used vouchers during purchase, the voucher portion will be refunded through the original payment method.

Calculation Rules

Refund Amount Calculation Formula

Refund Amount = Original Payment (including balance and voucher deductions) - Consumed Fees

  • When Refund Amount > 0, the corresponding fees will be refunded
  • When Refund Amount ≤ 0, no refund will be issued

Important Notes

  • Vouchers used during purchase will be refunded through the original payment method
  • All calculations are based on actual usage and applicable prices

Consumed Fees Calculation Formula

Consumed Fees = Original Configuration Discounted Monthly Price × Months Used × Discount Factor + On-demand Fees for Partial Month

Calculation Rules:

  • Discount Factor: Both months used and discount factor baseline are rounded down to the nearest month
  • Discount Example: If used for 9 months and 10 days, the number of months used is 9, applying the discount factor corresponding to 9 months

Billing Examples

Base Pricing Information:

Taking a cloud server configuration as an example, the pricing details are as follows:

  • On-demand Price: $0.3/hour
  • Monthly Price: $100
  • Discount Rates: 1 month 95%, 1 year 80%, 2 years 70%, 3 years 60%

Example 1: Scenario Description:

User A purchases a 3-year subscription and requests cancellation after using it for 1 year, 7 months, and 10 days.

Calculation Process:

  • Original Contract Price (with discount) = 36 months × $100 × 60% = $2,160
  • Consumed Fees = $100 × 19 months × 80% + 24 hours × 10 days × $0.3/hour = $1,592
  • Refund Amount = $2,160 - $1,592 = $568 > 0
  • Therefore, this user can receive a refund of $568.

Example 2: Scenario Description:

User B purchases a 1-month subscription and requests cancellation after 20 days of use.

Calculation Process:

  • Original Contract Price (with discount) = $100 × 95% = $95
  • Consumed Fees = 24 hours × 20 days × $0.3/hour = $144
  • Refund Amount = $95 - $144 < 0
  • Therefore, this user cannot receive a refund.