Partner-to-Customer Transfer Guide

Last updated: 2025-07-07 18:03:28

Operation Scenarios

Partners can transfer funds to customers in the following situations:

• Top up customer account balance
• Make credit adjustments for service issues
• Distribute promotional bonuses
• Process refunds for overpayment
• Provide customer support compensation
• Execute business incentive programs

Preconditions

Before initiating a transfer to customer, ensure the following conditions are met:

• Partner account must have sufficient balance
• Customer account must be active and verified
• Transfer amount must be within system limits
• Customer must be under partner's management
• Must comply with all relevant compliance requirements

Operation Steps

Step 1: Prepare Transfer Information

The following information is required:

• Customer account ID
• Transfer amount
• Transfer reason and description

Step 2: Submit Transfer Request

1. Visit Partner Management Platform
2. Navigate to "Customer Management" module
3. Select target customer and click "Transfer" function
4. Fill in transfer details and submit application

Step 3: System Review and Execution

1. System Review and Verification

• Check partner account balance and limits
• Verify customer account status
• Review compliance requirements
• Enter verification code to confirm

2. After approval, system will automatically:

• Execute the fund transfer
• Update both account balances
• Generate transaction record
• Send transfer notification to customer

Transfer Record Query

You can view transfer records through the following methods:

1. Transfer records in customer details page
2. Transaction history module